Privacy Policy for TWS Branding Pte Ltd
Last updated: 27 March 2026
TWS Branding Pte Ltd (“TWS”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website at https://www.twsbranding.com/ (“Website”), contact us, engage our services, or otherwise interact with us.
By using our Website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
TWS Branding Pte Ltd
138 Cecil Street, #10-01, Cecil Court
Singapore 069538
General enquiries and data protection contact:
Email: hello@twsbranding.com
WhatsApp: +65 8791 3291
If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us using the details above.
2. What Personal Data We Collect
“Personal data” generally means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access.
Depending on how you interact with us, we may collect the following types of personal data:
a. Information you provide directly
- your name
- company name
- email address
- phone number
- job title
- business address
- information you submit through contact forms, enquiry forms or emails
- information shared with us over WhatsApp, phone calls, meetings or other communications
- project details, campaign requirements, budgets, timelines and business information relevant to our services
- billing, payment and invoicing information where applicable
- any other information you choose to provide to us
b. Information collected automatically
When you visit our Website, we may automatically collect certain technical information such as:
- IP address
- browser type and version
- device information
- pages visited and time spent on the Website
- referring website or source
- approximate location data
- website usage and interaction data collected through cookies, analytics tools or similar technologies
c. Information from third parties
We may receive personal data from third parties such as:
- referral partners
- marketing or advertising platforms
- analytics providers
- CRM, form, scheduling or communication tools
- publicly available sources
- your employer or representatives where they engage us on your behalf
3. How We Collect Your Personal Data
We may collect your personal data when:
- you visit or browse our Website
- you submit an enquiry through our Website or contact channels
- you email, call, message or meet with us
- you request a proposal, quotation, demo or consultation
- you engage us for marketing, branding, content, strategy or related services
- you subscribe to updates or marketing communications
- you interact with our advertisements, social media pages or other online content
- you provide documents, information or materials needed for a project or business relationship
4. How We Use Your Personal Data
We may collect, use and disclose your personal data for purposes such as:
- responding to your enquiries and requests
- contacting you about our services
- preparing proposals, quotations, pitches or presentations
- providing and managing our services
- onboarding clients, vendors and business partners
- communicating with you about projects, timelines, deliverables and support matters
- issuing invoices, processing payments and maintaining financial records
- improving our Website, services and user experience
- conducting analytics, research and internal reporting
- sending service-related notices and administrative updates
- sending marketing, promotional or business development communications, where permitted by law
- managing our relationship with clients, prospects, suppliers and partners
- complying with legal, regulatory, audit or risk management requirements
- protecting our legal rights and preventing fraud, misuse or unauthorised activity
- any other purpose for which you have provided your consent or which is permitted or required by law
5. Marketing Communications
Where permitted by applicable law, we may send you marketing communications by email, phone, WhatsApp, SMS or other channels regarding our services, updates, case studies, campaigns, events or other business-related information.
You may opt out of receiving marketing communications from us at any time by:
- clicking the unsubscribe link in our email communications, where available
- contacting us at hello@twsbranding.com
- informing us via WhatsApp or other communication channels that you wish to opt out
Please note that even if you opt out of marketing messages, we may still contact you for administrative, service or transactional matters where necessary.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
- keep the Website functioning properly
- understand how visitors use the Website
- improve Website performance and user experience
- measure the effectiveness of our marketing and advertising efforts
- support remarketing or advertising features where applicable
You may manage or disable cookies through your browser settings. Please note that doing so may affect certain Website functions.
If we use analytics or advertising tools provided by third parties, those providers may also collect information in accordance with their own privacy policies.
7. Disclosure of Personal Data
We may disclose your personal data to third parties where reasonably necessary for the purposes stated in this Privacy Policy, including:
- our employees, consultants and authorised representatives
- service providers and vendors who support our operations, including hosting, analytics, communication, CRM, payment, IT, cloud storage, scheduling, advertising, design or marketing tools
- professional advisers such as lawyers, accountants, auditors, insurers or other advisers
- banks, payment processors or financial institutions
- business partners, collaborators or subcontractors involved in a project
- regulators, government authorities, courts, law enforcement agencies or other parties where required by law
- a buyer, investor, successor or other party involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction
We do not sell your personal data.
8. Overseas Transfers of Personal Data
Some of the third-party service providers we use may store or process personal data outside Singapore.
Where we transfer personal data outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA, unless such transfer is otherwise permitted under applicable law.
9. Retention of Personal Data
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law.
When personal data is no longer needed for business or legal purposes, we will take reasonable steps to securely delete, destroy, anonymise or otherwise dispose of it.
10. Protection of Personal Data
We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
11. Accuracy of Personal Data
We generally rely on personal data provided by you or your authorised representatives. To help us keep your information accurate and up to date, please let us know if there are any changes to your personal data.
12. Your Rights and Choices
Subject to applicable law, you may have the right to:
- request access to personal data that we hold about you
- request correction of inaccurate or incomplete personal data
- withdraw consent for our collection, use or disclosure of your personal data
- opt out of marketing communications
If you wish to make such a request, please contact us at hello@twsbranding.com.
Please note:
- we may need to verify your identity before processing your request
- in some cases, we may be permitted or required by law to refuse or limit a request
- withdrawing consent may affect our ability to provide certain services or continue a business relationship where the personal data is necessary for those purposes
13. Third-Party Websites and Platforms
Our Website or communications may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or policies of such third parties. You should review their privacy policies separately.
14. Personal Data of Other Individuals
If you provide us with personal data relating to another individual, you represent and warrant that you have obtained the necessary authority or consent to do so, and that the individual has been informed of the purposes for which their personal data may be collected, used and disclosed.
15. Children
Our Website and services are not directed at children. We do not knowingly collect personal data from children through our Website. If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or Website features.
Any updated version will be posted on this page with a revised “Last updated” date. Your continued use of our Website or services after any update constitutes your acknowledgment of the updated Privacy Policy.
17. Contact Us
If you have any questions, feedback or requests relating to this Privacy Policy or your personal data, please contact:
TWS Branding Pte Ltd
Email: hello@twsbranding.com
WhatsApp: +65 8791 3291
Address: 138 Cecil Street, #10-01, Cecil Court, Singapore 069538